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IT Support
Cloud Computing
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IT Helpdesk

IT Helpdesk

The backbone of your support is an efficient helpdesk. Our team deal with issues quickly and minimising any disruption to staff in a friendly manner, and in plain English.

Support is provided via remote support session, phone/Teams call and onsite. All of our support contracts include a Service Level Agreement, which extends beyond "first response". We have a first-time fix rate of over 94% and boast a low support request rate due to implementing robust proactive measures to begin with.

Your team will get to know us and the smooth manner in which we resolve your issues.

Microsoft 365

From providing Microsoft licencing to Azure hosted services, we have you covered.

With the New Commerce Experience from Microsoft licencing, there are 6-monthly price reviews to keep in line with USD pricing, and it can be difficult to keep on top of! A recent piece of progress means that contracts can now be passed mid-term between different providers, so there is now less of a problem if looking to move to a new provider.

We will provide you with the best advice and recommendations to fit your business needs, so you get the right subscriptions that you need to carry out normal business operations.

Microsoft 365

Endpoint Protection

Endpoints are end user devices, from desktop PCs and laptops to mobile phones.

Our standard service includes endpoint detection and response (antivirus, machine learning and more) coupled with a 24/7 security operations centre to keep an eye on device security all day (and all of the night...).

Bolt on our standard endpoint management and you also get controlled installation of updates and security patches (no random mid-afternoon update reboots) and constant monitoring of hardware health and ransomware protection.

Devices are the main area for malicious access (because they are used by users) so it's vital to provide as much protection as possible, as standard. For this reason, we include this in any support package.

Endpoint security and management

Email Protection

Scan incoming email? Check!
Scan outgoing email? Check!
Scan email internally? Check!
Scan email if anything changes once it's arrived? Check!

Email protection is much more than receiving. Our security measures protect your mailboxes even after emails have arrived. And, because there is always a chance of internal malicious action, that's covered too. And what if an email is altered after it arrives? We have that covered too.

Because email is the most easily targeted area, we go to extra lengths to protect you and your business. As standard.

Some security elements require Microsoft 365

Email Security

Password Security

If we were to ask, how many passwords do you have in a spreadsheet or in a document somewhere? Or even written down?

Password security, apart from being such a vital area of weakness for companies, is also difficult to manage. If someone leaves, who has access to an account, or who suddenly realises that so-and-so had access to a seldom-used supplier?

Our password management enables not only secure storage of passwords, meaning an end to out of date spreadsheet lists etc, but it also enables groups of people to share a password, and for a password to be changed really easily with everyone having access as soon as it is saved, to simple one-time sharing (for those allowed to) or to prevent users from actually knowing a password but still being able to use it.

Password security is more than just the storing of passwords! Ask us today!

Password Management

Cloud Telephone Systems

Providing full features, including call centre functionality, call recording, queues, ring groups, mobile and web apps, intelligent routing of calls and much more, our UK-hosted systems will provide a robust phone system that can replace a traditional PBX system or create your first phone system.

Keeping all your staff and sites connected - be it on a desk phone, mobile, web app or in Teams - our system, using Gamma SIP trunks, is sure to provide everything you need, and more.

Better yet, there are no extended contracts - simply 30 day rolling terms.

Learn More

Remote/Onsite Support

Facing IT issues? Our expert team offers quick, efficient remote support for immediate solutions and reliable onsite assistance for more complex needs.

We ensure minimal downtime and maximum productivity.

Reach out for seamless IT support tailored to your business.

Networks and WiFi

Networks and WiFi

Whether your network is simple or complex, we have the right solution and expertise.

From Netgear through to Aruba and UniFi, we have your small business needs covered.

With our managed network service you can have a fully configured and supported cabled and wireless network protected with firewalls from providers such as UniFi, Watchguard, pfSense and Draytek.

Backups

From Microsoft 365 and cloud servers, to local servers and important PCs, our comprehensive backups provide points of recovery and moment-in-time datasets to give your data the resilience and ease of recovery you need.

Our 365 backup protects user data, email and SharePoint/Teams, and allows for swift recovery to the original or a nominated location/user.

Our device backups enable the restoration of an entire device or just some data within, and enables a cloud-based recovery platform to get you up and running extremely quickly in the event of catastrophic loss of a server for example.

Cloud Backups
Security Monitoring

24/7 Monitoring

Our Remote Monitoring and Management tool (RMM) keeps an eye on user devices and servers, providing asset reporting, health monitoring, remote support capabilities and update/patch management control. It also provides automated remediation of issues or predicted failure alerts to make the process smoother and quicker.

Or 365 monitoring is a robust platform providing real-time insights into potential issues and automatic actions based on pre-defined security response scenarios such as impossible logins, repeated access attempts and more.

With a dedicated team monitoring security 24/7, your data and your business are given the best possible protection.

Device Management

From asset management and ensuring updates and applications are installed correctly, to mobile device management, your devices are kept secure and up to date on a schedule that fits around your working routines.

We test updates prior to being installed, to keep disruption to a minimum if something causes an issue with existing software or systems.

Our mobile device management system enables personal devices to be used while keeping corporate data separate, giving additional protection to your data, and ensuring a non-destructive offboarding process should an employee leave.

Endpoint security and management
Email Security

Email Security

Email security is possibly the most important area of business protection. It's easy for persons to attempt to send phishing, scam, ransomware and other malicious emails into a business. The most-targeted people being business owners and financial controllers, as their emails are easily found or guessed from company records.

Our approach is multi-layered - we start by scanning emails coming into the business for spam, low-quality content (infomail), malware and phishing, and block or quarantine questionable email.

We scan mail going out of the business to ensure it's clean and safe.

But then, we also scan email inside the mailbox. This has a very important role to protect staff from anything malicious within the business, emails that may exist in a mailbox from before our services are provided and to reclassify emails after they have arrived. This added layer works with Microsoft 365 and makes things simple for end users to mark an email as junk which is then applied before emails hit the inbox.

Endpoint Security

Keeping devices protected is paramount to corporate security. That's why we provide a next-generation Extended Detection and Response (XDR) security tools to use machine learning, automated remediation and device isolation to protect your data.

In the event of a detection, the system can isolate a device almost immediately to prevent any network drives or other devices becoming compromised, and proactively applies prevention measures on all devices to minimise any future attempts to compromise any systems.

Our 24/7 monitoring team will evaluate incidents and step in if needed to ensure the cleanup is successful.

Endpoint Protection
Keeper Password Security

Password Security

Keeper Security is a cybersecurity and zero-trust password management platform for preventing password-related data breaches and cyberattacks.

Executives are the most common target for cybercriminals. Unfortunately, many senior leaders don’t follow password security practices. Does your leadership team use weak or easy-to-guess passwords?

We can help your leaders securely access sensitive information without slowing business down. Deploy Keeper organisation-wide and protect your most vulnerable employees.

The Keeper platform offers a desktop app, web hosted vault, browser extension, mobile app and admin console for administrators to set policies, gain insight into how credentials are being used and provision users manually or automatically through integrations

Support

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©2024 Burton Technologies Ltd

Burton Technologies Ltd is registered in England & Wales: 13901816
VAT Number: GB403763413
Registered Address: Unit 2a Poles Copse, Poles Lane, Otterbourne SO21 2DZ

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IT Support

Your support issues. Solved.

At the end of the day, your priority is finding reliable IT support that offers excellent value.
While we pride ourselves on delivering top-notch IT support, we focus on quality rather than being the cheapest option. What we guarantee is genuine value for your investment.
All we ask in return is clear communication and a commitment to enhancing your IT systems (without breaking the bank).
Cloud Computing

Cloud Services. Securely.

From Microsoft 365 to email security, backups and cybersecurity, everything these days is cloud-based in one form or another.
From proactively protecting your data with backups and 24/7 monitoring to providing cloud-based telephone systems, our expertise will propel your business forward securely and in a way that benefits your business growth.

Cloud Telephony

Making sure your employees can work remotely is an essential part of business in 2024. Whether or not your staff are office-based, contingencies need to be present.
Our services include a full cloud telephone solution, enabling your staff to communicate from anywhere, on any device.

Protecting your team.

Your team needs to concentrate on work, and not on IT.
Our systems quietly protect your team 24/7, from scanning email in and out (and also internally) to device security and also monitoring Microsoft 365 for attack, data theft and more. Your team can work effectively and without being bombarded with popups and alerts.